Part-Time Customer Experience Consultant

Singtel; Strathpine; On-site; Confidential; Part time

Benefits offered by this job

25% off Optus products

$80 monthly credit

Paid Connected Day

Counselling services

Job summary

Optus in Strathpine is seeking a part-time Retail Service Consultant who loves helping people and delivering standout customer experiences. You’ll build knowledge across our tech solutions and serve customers with energy and a friendly, accessible approach.

As part of a supportive team, you’ll understand customer needs, offer personalised solutions with empathy, and stay adaptable during peak times to keep the store running smoothly.

Qualifications

• Customer-focused service mindset
• Strong communication & listening skills
• Ability to explain tech products simply

Responsibilities

• Be the face of Optus in-store, delivering standout customer experiences.
• Develop strong product knowledge and explain tech solutions clearly.
• Understand customer needs and deliver personalised solutions with empathy.
• Handle enquiries and resolve issues with calm, courteous service.
• Collaborate with teammates to create a welcoming store environment.

Job description

Optus in Strathpine is seeking a part-time Retail Service Consultant who loves helping people and delivering standout customer experiences. You’ll build knowledge across our tech solutions and serve customers with energy and a friendly, accessible approach.

As part of a supportive team, you’ll understand customer needs, offer personalised solutions with empathy, and stay adaptable during peak times to keep the store running smoothly.