Part-Time Retail Service Consultant: Customer Champion

Optus Enterprise; Brisbane; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Competitive remuneration and discounts

$80 monthly credit

25% off Optus products

Two paid Connected Days per year

Counselling and support services 24/7

Up to 16 weeks parental leave

Job summary

Optus is seeking a positive, customer focused Retail Service Consultant to join our Chermside team in a Part-Time capacity. If you love helping people and thrive in a supportive team environment, we'd love to have you on board.

You will deliver standout customer experiences, build product knowledge, explain tech simply, and provide personalised solutions. Join us to contribute to a welcoming store culture and flexible coverage during peak periods.

Qualifications

• Love helping people and thrive in a supportive team environment.
• Enjoy explaining technology in simple terms to customers.
• Demonstrate empathy, patience and a service-first mindset.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Listening skills

Communication

Problem solving

Job description

Optus is seeking a positive, customer focused Retail Service Consultant to join our Chermside team in a Part-Time capacity. If you love helping people and thrive in a supportive team environment, we'd love to have you on board.

You will deliver standout customer experiences, build product knowledge, explain tech simply, and provide personalised solutions. Join us to contribute to a welcoming store culture and flexible coverage during peak periods.