Part-Time Retail Customer Service Officer — Training & Growth

Australia Post; Cowes; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Extensive training on commencement

Post Perks discounts

Job summary

Australia Post is seeking a Retail Customer Service Officer for a part-time role (25 hours/week) in Australia. The role includes customer sales and service, cash handling, and identity services such as Australian Passport Interviews.

It offers extensive training on commencement and raises after about three months. The successful candidate will work with a welcoming team, contribute to community resilience, and enjoy Post Perks discounts and wellbeing resources.

Qualifications

• Friendly, enthusiastic and reliable personality.
• Experience in customer service and/or cash handling.
• Able to lift up to 16 kg and stand for shift.

Responsibilities

• Performing customer sales and service transactions with customers.
• Handling high value transactions accurately (cash, cheques, credit cards, EFTPOS).
• Conducting identity services transactions, including Australian Passport Interviews.
• Promoting products/services through upselling and cross-selling.
• Assisting customers with mail and parcels lodgements and associated costs.
• Building relationships by understanding customer needs.
• Assisting with stocktaking and record maintenance.

Skills

Customer service

Cash handling

Teamwork

Job description

Australia Post is seeking a Retail Customer Service Officer for a part-time role (25 hours/week) in Australia. The role includes customer sales and service, cash handling, and identity services such as Australian Passport Interviews.

It offers extensive training on commencement and raises after about three months. The successful candidate will work with a welcoming team, contribute to community resilience, and enjoy Post Perks discounts and wellbeing resources.