Part-Time Retail Customer Service Specialist

Australia Post Group; Sutherland Shire Council; On-site; AUD 31,000 - 33,000; Part time

Benefits offered by this job

Post Perks discounts

Job summary

Australia Post is seeking a Retail Customer Service Officer at Sutherland Post Office to assist customers with mail, banking and parcel services, helping local businesses and the community stay connected. You will join a friendly, reliable team and play a key role in delivering excellent customer experiences, with training and career development opportunities.

The role offers a 16-month fixed-term contract, 20 hours per week and a starting rate of $29.72 per hour, rising to $31.77 after 3

Qualifications

• Experience in customer service and/or cash handling.
• Friendly, enthusiastic and reliable personality.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Job description

Australia Post is seeking a Retail Customer Service Officer at Sutherland Post Office to assist customers with mail, banking and parcel services, helping local businesses and the community stay connected. You will join a friendly, reliable team and play a key role in delivering excellent customer experiences, with training and career development opportunities.

The role offers a 16-month fixed-term contract, 20 hours per week and a starting rate of $29.72 per hour, rising to $31.77 after 3