Part-Time Reservations Agent — Guest Experience & Revenue

Accorhotel; Perth; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

F&B discounts

Training platform access

Service anniversaries recognition

Job summary

Novotel Perth Murray Street is seeking a part-time Reservations Agent to join our team, 24 hours per week. You will be the first point of guest contact, handling individual and group reservations and ensuring a smooth start to every stay.

Knowledge of OPERA PMS and a customer-focused, detail-oriented approach are essential. Experience with groups is advantageous; excellent communication and multitasking are required in this dynamic hotel environment.

Qualifications

• Experience with OPERA property management system or similar (PMS).
• Relevant experience in a similar role.
• Experience with Groups is advantageous.
• Service oriented with an eye for detail.
• Confident & articulation in communication, relationship & networking skills.
• Time management with multitasking abilities.
• Entrepreneurial spirit with energy and drive.
• Passion for hospitality.
• Experience in the Hotel Industry.

Responsibilities

• Assist and complete individual and group reservations from inquiry to confirmation.
• Oversee room blocks, rates, and reservation accuracy across channels.
• Explain policies on guarantees, rates, and cancellations to callers.
• Set up billing accounts per Finance policies and document special requests.
• Troubleshoot and resolve guest issues or escalate as needed.

Tools

OPERA PMS

Job description

Novotel Perth Murray Street is seeking a part-time Reservations Agent to join our team, 24 hours per week. You will be the first point of guest contact, handling individual and group reservations and ensuring a smooth start to every stay.

Knowledge of OPERA PMS and a customer-focused, detail-oriented approach are essential. Experience with groups is advantageous; excellent communication and multitasking are required in this dynamic hotel environment.