Front Office Team Leader: Guest Experience

NOVOTEL; Perth; On-site; AUD 55,000 - 75,000; Full time

Job summary

NOVOTEL Perth is seeking a Front Office Leader to oversee day-to-day operations and ensure guest satisfaction in a fast-paced hotel environment. You will supervise frontline colleagues, support rostering, and maintain a warm, proactive service standard across the lobby and front desk.

The role requires a Diploma in Hospitality or Business Management with at least two years in hotels, solid knowledge of Outlook, Office and Opera, plus RSA certification.

Qualifications

• Diploma in Hospitality or Business Management (preferred).
• Minimum of 2 years of relevant experience in the hotel industry.
• Proficient in Outlook, Microsoft Office and Opera; RSA certificate required.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and motivate team members to deliver high service levels.
• Handle interactions with guests to ensure positive and productive experiences; address complaints.
• Ensure smooth hotel operations in the absence of General Manager/Senior Managers with high levels of service.
• Manage rostering to maintain suitable and cost-effective staffing levels; rosters require department head approval.
• Assist with check-in/check-out processes and use Front Office systems to generate reports.
• Maintain clean, well-presented public areas and ensure lobby presence during peak times.
• Support health and safety of visitors, guests and staff; respond to emergencies and coordinate accordingly.

Skills

Leadership

Customer service

Communication

Education

Diploma in Hospitality

Diploma in Business Management

Tools

Microsoft Outlook

Microsoft Office

Opera

Job description

NOVOTEL Perth is seeking a Front Office Leader to oversee day-to-day operations and ensure guest satisfaction in a fast-paced hotel environment. You will supervise frontline colleagues, support rostering, and maintain a warm, proactive service standard across the lobby and front desk.

The role requires a Diploma in Hospitality or Business Management with at least two years in hotels, solid knowledge of Outlook, Office and Opera, plus RSA certification.