Part-Time Reservations Agent – Guest & Groups Specialist

Novotel Hotels; Perth; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Hotel discounts

Training platform

Service milestones

Job summary

Novotel Perth Murray Street, part of the Accor Group, invites an experienced Reservations Agent to join our team 24 hours per week. This role is often the first point of contact, handling individual and group bookings and ensuring a smooth start to guests’ stays.

You will manage room blocks, rate codes, and loyalty program queries, while guiding the Reservations team. We value service, detail, and energetic hospitality professionals committed to superior guest experiences.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Experience with Groups is advantageous.
• Service oriented with an eye for detail.
• Confident & articulate communication, relationship & networking skills.
• Time management skills with the ability to multitask.
• Entrepreneurial spirit with drive, ambition & high level of energy.
• Passion for hospitality.
• Experience in the Hotel Industry.

Responsibilities

• Handle inbound FIT reservations and group bookings from inquiry to conversion and on-site coordination.
• Maintain fluency with Accor Live Limitless Loyalty Program.
• Oversee accuracy of room blocks, reservations, and rate codes.
• Process all reservation requests, changes, and cancellations across channels.
• Identify guest needs and select appropriate room type.
• Explain guarantee, rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Apply sales techniques to maximize revenue.
• Set up billing accounts per Finance policies.
• Troubleshoot and resolve guest issues or escalate as needed.

Skills

OPERA PMS

Group reservations

Customer service

Communication

Time management

Job description

Novotel Perth Murray Street, part of the Accor Group, invites an experienced Reservations Agent to join our team 24 hours per week. This role is often the first point of contact, handling individual and group bookings and ensuring a smooth start to guests’ stays.

You will manage room blocks, rate codes, and loyalty program queries, while guiding the Reservations team. We value service, detail, and energetic hospitality professionals committed to superior guest experiences.