Front Desk Heartist - Guest Service Agent

NOVOTEL; Perth; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

ALL Heartists benefits and discounts

Accommodation and dining discounts

Learning and development opportunities

Global career opportunities

Job summary

Novotel Perth Murray Street is seeking a friendly Guest Service Agent to be at the heart of the guest experience in our Front Office. You will check guests in and out, share local insights, and provide personalised service that makes each stay memorable.

Bring a genuine hospitality mindset, calmness under pressure, and a proactive approach to solving guest needs. A rotating roster including mornings, evenings, weekends and holidays is required.

Qualifications

• Genuine passion for hospitality and making guests feel welcome.
• Clear communication and friendly, professional manners.
• Attention to detail with ability to manage multiple priorities.
• Proactive approach to solving problems and supporting teammates.
• Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.

Responsibilities

• Welcome guests with warmth and deliver efficient check-ins and check-outs.
• Notice the little things, anticipate needs and add a personal touch.
• Share local knowledge to help guests discover Perth’s dining and attractions.
• Handle guest enquiries and concerns with empathy and solutions.
• Explain ALL – Accor Live Limitless benefits and assist with enrolments.
• Maintain accurate reservations and guest records, process payments, and perform Front Office tasks.
• Collaborate with Housekeeping, F&B and other departments for a seamless stay.

Skills

Hospitality passion

Clear communication

Attention to detail

Customer service

Proactive problem solving

Rotating shift flexibility

Team collaboration

PMS experience

Tools

Hotel PMS

Job description

Novotel Perth Murray Street is seeking a friendly Guest Service Agent to be at the heart of the guest experience in our Front Office. You will check guests in and out, share local insights, and provide personalised service that makes each stay memorable.

Bring a genuine hospitality mindset, calmness under pressure, and a proactive approach to solving guest needs. A rotating roster including mornings, evenings, weekends and holidays is required.