Part-Time In-Person Customer Service Specialist

Nsw Department Of Customer Service; Cooma; On-site; AUD 67,000 - 82,000; Part time

Job summary

Service NSW is seeking a Customer Service Representative for the Cooma Service Centre in NSW. This ongoing part-time role offers 20 hours per week with on-site shifts Monday to Friday, a minimum of 4 hours per shift, and a starting annual salary of $74,118 plus superannuation and leave loading.

You will handle a mix of face-to-face and phone enquiries, delivering high-quality, empathetic service while guiding customers through NSW government information and services.

Qualifications

• Experience in customer-facing roles delivering service.
• Ability to handle inquiries and complaints with empathy.
• Strong communication and interpersonal skills.
• Proficient in basic computer systems and data entry.

Responsibilities

• Provide face-to-face and phone support to customers.
• Resolve enquiries and guide customers to services.
• Maintain accurate records and protect personal information.

Skills

Customer service

Face-to-face & phone

Communication

Attention to detail

Confidentiality

Team collaboration

Adaptability

Job description

Service NSW is seeking a Customer Service Representative for the Cooma Service Centre in NSW. This ongoing part-time role offers 20 hours per week with on-site shifts Monday to Friday, a minimum of 4 hours per shift, and a starting annual salary of $74,118 plus superannuation and leave loading.

You will handle a mix of face-to-face and phone enquiries, delivering high-quality, empathetic service while guiding customers through NSW government information and services.