Customer Service Representative - Cooma

Nsw Department Of Customer Service; Cooma; On-site; AUD 67,000 - 82,000; Part time

Job summary

Service NSW is seeking a Customer Service Representative for the Cooma Service Centre in NSW. This ongoing part-time role offers 20 hours per week with on-site shifts Monday to Friday, a minimum of 4 hours per shift, and a starting annual salary of $74,118 plus superannuation and leave loading.

You will handle a mix of face-to-face and phone enquiries, delivering high-quality, empathetic service while guiding customers through NSW government information and services.

Qualifications

• Experience in customer-facing roles delivering service.
• Ability to handle inquiries and complaints with empathy.
• Strong communication and interpersonal skills.
• Proficient in basic computer systems and data entry.

Responsibilities

• Provide face-to-face and phone support to customers.
• Resolve enquiries and guide customers to services.
• Maintain accurate records and protect personal information.

Skills

Customer service

Face-to-face & phone

Communication

Attention to detail

Confidentiality

Team collaboration

Adaptability

Job description

Job Description

Customer Service Representative

SNSW Clerk Grade 3/4- starting annual salary $7 4 , 118 plus superannuation and leave loading

Employment Type: Ongoing Part Time - 20 hours per week

Please note: This position requires onsite attendance, with shifts scheduled Monday to Friday and a minimum shift length of 4 hours .

Location: Cooma Service Centre

This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

What are 'hub and spoke' Service Centres ?

In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.

Cooma Service Centres is a spoke site for Queanbeyan Service Centre .

About you

Are you someone who thrives in a fast-paced, customer-focused environment? Do you love creating meaningful face to face experiences and helping people solve problems with empathy and efficiency?

If you're passionate about delivering exceptional service, enjoy being the go to person for advice and support, and take pride in making a real difference in people's day, then this is the role for you!

You'll be at the heart of our customer experience, handling a variety of enquiries and complaints with confidence and care, ensuring every interaction reflects our commitment to excellence.

Sound like you? We'd love to hear from you!

What You’ll Bring

To succeed in this role, you'll need:

• A genuine passion for customer service and strong communication skills
• The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
• Strong attention to detail and confidence handling complex enquiries
• Intermediate computer skills and the ability to navigate multiple systems efficiently
• A clear understanding of handling confidential and personal information responsibly
• A collaborative mindset and commitment to supporting team success
• The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience

Your Impact

As the welcoming face of our Service Centre, you'll play an important role in supporting customers across the region. In this varied role, you'll provide support through a mix of face-to-face customer interactions and phone enquiries, helping customers access information, resolve issues and connect with the services they need. Working closely with your colleagues, you'll deliver professional, respectful and customer-focused support while creating an environment where customers feel valued, supported and understood.

Closing Date: Monday 12 October 2026 at 9:59am

Further Information:

For enquiries relating to recruitment please contact Joy Lethieullier via

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time - minimum 20 hours per week - (Monday to Friday) 4 hours per day over 5 days.