Customer Service Representative - Cootamundra

Service NSW; Cootamundra; On-site; AUD 67,000 - 82,000; Part time

Job summary

Service NSW is seeking a Customer Service Representative to join our Service Centre in Cootamundra. This ongoing part-time role offers a 20-hour week schedule with a rotating roster from 8:45am to 4:15pm, Monday to Friday, and a starting salary of AUD 74,118 plus superannuation and leave loading.

The successful candidate will bring strong communication skills, a passion for helping people, and the ability to handle both in-person and phone inquiries.

Qualifications

• Passion for customer service and strong communication.
• Ability to handle face-to-face and inbound calls in blended frontline.
• Attention to detail and confidence handling complex enquiries.
• Intermediate computer skills and the ability to navigate multiple systems.
• Understanding of handling confidential and personal information responsibly.
• Collaborative mindset and commitment to supporting team success.
• Adaptability in a busy, fast-paced environment while maintaining a positive customer experience.

Responsibilities

• Provide support, guidance and great service to customers.
• Welcome and assist customers from the local community.
• Help maintain smooth Service Centre operations and accuracy of information.
• Contribute to delivering a positive customer experience in a team setting.

Skills

Customer service

Communication

Face-to-face & inbound calls

Attention to detail

Confidential information handling

Team collaboration

Adaptability

Tools

Intermediate computer skills

Job description

Customer Service Representative
SNSW Clerk Grade 3/4 - starting annual salary $74,118 plus superannuation and leave loading
Employment Type: Ongoing Part Time- 20 hours per week
This role is Monday to Friday and requires a minimum of 4 hours per shift. Your roster will rotate fortnightly between 8:45am to 12:45pm and 12:15pm to 4:15pm.
Location: Cootamundra Service Centre

Customer Service Representative
SNSW Clerk Grade 3/4 - starting annual salary $74,118 plus superannuation and leave loading
Employment Type: Ongoing Part Time- 20 hours per week
This role is Monday to Friday and requires a minimum of 4 hours per shift. Your roster will rotate fortnightly between 8:45am to 12:45pm and 12:15pm to 4:15pm.
Location: Cootamundra Service Centre

This recruitment will only be used to fill roles or create a talent pool for this specific location.

Looking for a rewarding role where your people skills can make a real impact? Join our Service Centre team, where you'll provide support, guidance and great service to customers from across the local community.

What are 'hub and spoke' Service Centres?

In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. Young and West Wyalong Service Centres are spoke sites for Cootamundra Service Centre.

About you

We're looking for someone who enjoys working with people and takes pride in delivering great customer service. You might come from retail, hospitality, administration, banking, community services, or another customer-focused role. What matters most is your ability to communicate confidently, build rapport quickly, and help customers with empathy and professionalism. You'll thrive in this role if you're a team player who enjoys problem-solving, can remain calm in a busy environment, and is passionate about helping others. You're reliable, approachable, and committed to making every interaction a positive one.

If you're looking for an opportunity to use your people skills, build meaningful connections, and be part of a team that supports the local community, we'd love to hear from you.

What You'll Bring

To succeed in this role, you'll need:

• A genuine passion for customer service and strong communication skills
• The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
• Strong attention to detail and confidence handling complex enquiries
• Intermediate computer skills and the ability to navigate multiple systems efficiently
• A clear understanding of handling confidential and personal information responsibly
• A collaborative mindset and commitment to supporting team success
• The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience

Your Impact

You'll play an important role in helping customers feel welcomed, supported and valued. By delivering great service and working closely with your team, you'll make a positive difference for our customers and local community every day.

Closing Date: Monday 19 October 2026 at 9:59am

Further Information:

For enquiries relating to recruitment please contact Joy Lethieullier via ***************@customerservice.nsw.gov.au

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays. The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time - minimum 14 hours per week - (Monday to Friday) Full-time - 70 hours per fortnight Hours are also subject to change based on the needs of the business.

What we offer

• Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process