Community-Focused Frontline Customer Advocate (Part-Time)

Endeavour Group Careers; Eden, Bega; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Personal development

Health & wellbeing programs

Job summary

Service NSW is seeking a Customer Service Representative to support customers at the Eden and Bega Service Centres. This 20-hour per week role involves a mix of face-to-face and phone enquiries, delivering friendly and efficient service in a government services environment.

You will work Monday to Friday, with shifts of at least four hours, contributing to a welcoming customer experience and ensuring accurate handling of information and processes.

Qualifications

• Experience in a customer-facing environment.
• Ability to manage face-to-face interactions and inbound calls.
• Strong attention to detail and discretion with personal information.
• Collaborative team player capable of thriving in a fast-paced setting.

Responsibilities

• Assist customers with information, services and enquiries.
• Provide professional, respectful customer-focused support across service channels.
• Navigate multiple systems to resolve enquiries and complete tasks.

Skills

Customer service

Communication

Face-to-face interactions

Inbound calls

Attention to detail

Confidential information

Team collaboration

Adaptability

Tools

Multiple systems navigation

Job description

Service NSW is seeking a Customer Service Representative to support customers at the Eden and Bega Service Centres. This 20-hour per week role involves a mix of face-to-face and phone enquiries, delivering friendly and efficient service in a government services environment.

You will work Monday to Friday, with shifts of at least four hours, contributing to a welcoming customer experience and ensuring accurate handling of information and processes.