Customer Service Representative - Deniliquin

the original; Deniliquin; In loco; AUD 37.000 - 74.000; Part-time

Vantaggi offerti da questo lavoro

Personal development

Health and well-being programs

Descrizione del lavoro

Service NSW in Deniliquin is seeking a Part-time Customer Service Representative to join the local Service Centre. You will handle face-to-face and phone inquiries, resolve issues and refer customers to the right services with courtesy and professionalism.

This role supports regional clients, requires a friendly, adaptable attitude and strong communication skills, and offers development opportunities along with health and wellbeing programs.

Competenze

• High school certificate or equivalent required.
• Ability to sit for long periods.
• Strong computer and typing skills.
• Good internet connection and desk setup.
• Strong interpersonal and customer service skills.

Mansioni

• Interact with customers by answering calls promptly, replying to emails within 24 hours, and meeting with customers in person as needed.
• Resolve complaints and problems in a polite, efficient manner to retain customers.
• Perform basic billing duties, process transactions, issue refunds, and resolve past billing discrepancies.
• Provide customers with shipment status updates and assist with packaging and shipping as needed.
• Update customer databases with contact details, complaints/resolutions, billing, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, and sales.

Conoscenze

Typing skills

Computer skills

Interpersonal skills

Customer service

Research skills

Formazione

High school certificate or equivalent

Descrizione del lavoro

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required

• High school certificate or equivalent
• Ability to comfortably sit for long periods of time
• Good Computer and Typing Skills
• Comfortable desk and good Internet connection
• Strong interpersonal skills

Preferred

• Ability to resolve conflict and de-escalate tense situations

Customer Service Representative, SNSW Clerk Grade 3 /4 - starting annual salary $ 74,118 plus superannuation and leave loading

Employment Type: Temporary Part Time ( up to 20 hours per week) and Talent Pool Opportunity

This role is Monday to Friday and requires a minimum of 4 hours per shift.

This recruitment will only be used to fill roles or create a talent pool for this specific location.

Looking for a part-time role that fits your lifestyle and allows you to make a difference in your local community? Join our Deniliquin Service Centre as a Customer Service Representative.

Located in a vibrant regional community, our Service Centre helps customers access essential services by providing support, guidance and practical solutions. If you enjoy working with people, solving problems and delivering great customer experiences, we'd love to hear from you.

What are 'hub and spoke' Service Centres?

In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. Deniliquin is the Hub site for Finley Service Centre.

About you

We're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a busy, customer-focused environment and bring warmth, empathy and confidence to every interaction.

Whether you're looking for a new challenge or an opportunity to support your local community, we'd love to hear from you.

What You'll Bring

You don't need to have all the answers on day one - we're looking for people with the right mindset and a willingness to learn. Ideallly, you'll bring:

• A passion for helping people and delivering great customer experiences
• Strong communication skills and a friendly, approachable nature
• The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
• Curiosity and confidence when solving problems and navigating customer enquiries
• Good organisational skills and an eye for detail
• Comfort using technology and learning new systems
• Integrity and professionalism when working with personal information
• A collaborative approach and commitment to being part of a supportive team
• Adaptability and a positive attitude in a changing environment

Your Impact

As the welcoming face of our Service Centre, you'll play an important role in supporting customers across the region. In this varied role, you'll provide support through a mix of face-to-face customer interactions and phone enquiries, helping customers access information, resolve issues and connect with the services they need. Working closely with your colleagues, you'll deliver professional, respectful and customer-focused support while creating an environment where customers feel valued, supported and understood.

Closing Date: Friday 9 October 2026 at 9:59am

Further Information:

For enquiries relating to recruitment please contact Joy Lethieullier via

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time – minimum 14 hours per week - (Monday to Friday)

Full-time – 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

• Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives