Branch Banking Advisor – 16-Month Contract

Westpac Bank; Sydney; On-site; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Special offers on banking products

Leave options including Culture, Life,

Tailored learning and development

Volunteer initiatives

Job summary

Westpac is seeking a Personal Banking Advisor for its Brookvale, NSW branch. You will welcome customers, discuss their banking needs, and offer tailored solutions in person and over the phone.

You will refer customers to specialist teams when required and contribute to helping customers reach their financial goals, with comprehensive training provided. This is a full-time, branch-based role with hours across Monday to Friday, and occasional cover for other branches in the area as needed.

Qualifications

• Customer service and sales experience, ideally in a customer-facing or phone-based role with targets.
• Resilience and ability to stay calm while handling challenging situations.
• Comfortable working towards sales or referral targets and calling customers.
• Numerical capability with cash handling and financial transactions accuracy.
• Energetic personality and genuine passion for helping people.
• Willing to learn and adapt to new banking procedures and technologies.
• No banking experience necessary; comprehensive training provided.

Responsibilities

• Welcome customers to Westpac and engage in conversations to uncover needs.
• Provide tailored banking solutions using product knowledge, in person and over the phone.
• Refer customers to specialised Banking teams when appropriate.
• Support customers to achieve their financial goals through accurate transactions.

Skills

Customer service

Sales experience

Resilience

Phone sales

Numerical ability

Energetic personality

Learning ability

Job description

Westpac is seeking a Personal Banking Advisor for its Brookvale, NSW branch. You will welcome customers, discuss their banking needs, and offer tailored solutions in person and over the phone.

You will refer customers to specialist teams when required and contribute to helping customers reach their financial goals, with comprehensive training provided. This is a full-time, branch-based role with hours across Monday to Friday, and occasional cover for other branches in the area as needed.