Part-Time Guest Service Agent – Warm Hospitality & Local Tips

Oaks Hotels & Resorts Limited; Mackay Regional; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Wellness support

Job summary

Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent who is passionate about delivering excellent customer service to join the team. You will greet guests, assist with check-ins/outs, and share local recommendations.

You will manage reservations, communicate across channels, and provide personalised service to enhance each guest stay. Weekend availability and flexible shifts are required to support hotel operations.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Fully committed to a dynamic work schedule, including the ability to work weekends and holidays.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Guest service experience

Clear communication

Proactive problem solving

Flexible weekends

Tools

Property management system

Job description

Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent who is passionate about delivering excellent customer service to join the team. You will greet guests, assist with check-ins/outs, and share local recommendations.

You will manage reservations, communicate across channels, and provide personalised service to enhance each guest stay. Weekend availability and flexible shifts are required to support hotel operations.