Guest Experience Agent (Casual)

Oaks Hotels, Resorts & Suites; Ball Bay; On-site; AUD 45,984 - 64,375; Part time

Benefits offered by this job

Career Growth: learning and development programmes

50% off stays at Minor Hotels in Australasia

Global accommodation discounts

Cashback at 400+ retailers in AU/NZ

Discounted entertainment and activities

Exclusive health insurance offers

Generous leave policies

Wellness support services

Job summary

A major hotel chain in Mackay, QLD is seeking a Casual Guest Service Agent who is passionate about providing excellent customer service. You will be responsible for warmly welcoming guests, managing check-ins and check-outs, and offering insights on local attractions. This role involves clear communication with guests and effective handling of reservations. The position requires a flexible work schedule, including weekends and varying shifts, with competitive hourly rates ranging from $33.38 to $46.73 based on the day of the week.

Qualifications

• Demonstrated background in delivering high‑quality service within a hotel or customer-facing environment.
• Exceptional communication skills across various mediums.
• Proactive and positive approach to guest service.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival.
• Maintain clear and courteous communication with guests and colleagues.
• Process guest reservations and special requests accurately.

Skills

Customer service

Effective communication

Problem resolution

Attention to detail

Job description

A major hotel chain in Mackay, QLD is seeking a Casual Guest Service Agent who is passionate about providing excellent customer service. You will be responsible for warmly welcoming guests, managing check-ins and check-outs, and offering insights on local attractions. This role involves clear communication with guests and effective handling of reservations. The position requires a flexible work schedule, including weekends and varying shifts, with competitive hourly rates ranging from $33.38 to $46.73 based on the day of the week.