Part-Time Guest Service Agent - Career Growth & Perks

Minor Hotels ANZ; Mackay Regional; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels' Oaks Mackay Rivermarque Hotel is seeking a part-time Guest Service Agent who delivers outstanding guest service from check-in to check-out. You will guide guests, share local recommendations, and maintain warm, professional communications across in-person, phone and email channels.

Join a team committed to an exceptional guest experience and a flexible roster that includes weekends. Prior hospitality or customer-facing experience is valued, and presenting a polished image is

Qualifications

• Background in delivering high-quality service within hospitality or customer-facing environments.
• Clear and effective communication across channels (in-person, phone, email).
• Consistently delivers an exceptional standard of service with proactive guest support.
• Passionate about creating positive guest experiences with attentive service.
• Polished and professional presentation reflecting the organisation’s brand values.
• Willing to work weekends, public holidays, and varying shifts to meet operational needs.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring smooth check-in and addressing inquiries.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels.
• Oversee the accurate processing of guest reservations and requests using the property management system.
• Act as the primary point of contact for guests, offering prompt assistance and personalised recommendations.

Skills

Hospitality experience

Customer service

Communication

Professional presentation

Weekends availability

Job description

Minor Hotels' Oaks Mackay Rivermarque Hotel is seeking a part-time Guest Service Agent who delivers outstanding guest service from check-in to check-out. You will guide guests, share local recommendations, and maintain warm, professional communications across in-person, phone and email channels.

Join a team committed to an exceptional guest experience and a flexible roster that includes weekends. Prior hospitality or customer-facing experience is valued, and presenting a polished image is