Guest Services Specialist - Part-Time, Weekend Availability

Oaks Hotels, Resorts & Suites; Mackay Regional; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking & Insurance

Generous Leave

Wellness Support

Job summary

Oaks Mackay Carlyle Suites, part of Minor Hotels, is seeking a part-time Guest Service Agent to deliver warm, attentive service from check-in to local recommendations in Mackay. You’ll greet guests, handle reservations, and help create a welcoming stay.

You’ll join a team that values guest experiences, with shifts including weekends and 9am-6pm windows, and competitive hourly rates. Benefits include staff discounts and wellness support, with a focus on professional growth within a global

Qualifications

• Experience delivering high-quality service in hotel or customer-facing roles.
• Clear and professional communication across multiple channels.
• Consistently delivers high service standards with a proactive, positive approach.
• Willingness to work weekends and varying shifts to meet operational needs.
• Polished personal presentation reflecting brand values.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, and assist with check-in/check-out.
• Maintain courteous communication with guests, colleagues, and stakeholders via in-person, phone and email.
• Process guest reservations and requests accurately using property management systems.
• Act as primary point of contact for guests, offering prompt assistance and local recommendations.

Skills

Guest service experience

Communication skills

Hospitality mindset

Attention to detail

Professional presentation

Job description

Oaks Mackay Carlyle Suites, part of Minor Hotels, is seeking a part-time Guest Service Agent to deliver warm, attentive service from check-in to local recommendations in Mackay. You’ll greet guests, handle reservations, and help create a welcoming stay.

You’ll join a team that values guest experiences, with shifts including weekends and 9am-6pm windows, and competitive hourly rates. Benefits include staff discounts and wellness support, with a focus on professional growth within a global