Guest Services & Concierge Agent

Minorinternational; Mackay Regional; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career growth

Hotel deals Australasia

Global perks

Retail rewards

Experiences

Health insurance

Parental and birthday leave

Wellness support

Job summary

Minor Hotels in Mackay region, Australia invites applications for a guest services role. Provide a warm welcome, handle check-in, and address guest inquiries to ensure a smooth arrival experience.

You will maintain clear, courteous communication across channels, manage reservations with a PMS, and act as the primary contact during a guest's stay, offering personalised recommendations and timely assistance to exceed expectations.

Qualifications

• Demonstrated background delivering high-quality service in hospitality or customer-facing roles.
• Excellent verbal and written communication across channels (in-person, phone, email).
• Ability to anticipate guest needs and resolve issues proactively.

Responsibilities

• Provide a warm reception to guests and smooth check-in.
• Maintain clear, courteous communication with guests, colleagues and stakeholders.
• Oversee reservations using a property management system for accuracy and availability.
• Be the primary point of contact for guests, offering timely assistance and personalised recommendations.

Skills

Guest service

Communication

Guest relations

Problem solving

Job description

Minor Hotels in Mackay region, Australia invites applications for a guest services role. Provide a warm welcome, handle check-in, and address guest inquiries to ensure a smooth arrival experience.

You will maintain clear, courteous communication across channels, manage reservations with a PMS, and act as the primary contact during a guest's stay, offering personalised recommendations and timely assistance to exceed expectations.