Part-Time Guest Experience Agent (Hotel)

Minor Hotels; Mackay Regional; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and insurance

Generous leave

Wellness support

Job summary

Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent with a passion for outstanding customer service. You will warmly welcome guests, guide them through check-in/out, and share local insights to enhance their stay.

The role requires excellent communication, a proactive attitude, and the ability to work weekends and varied shifts. Responsibilities include managing reservations, coordinating with team members across channels, and providing personalised recommendations to elevate

Qualifications

• Experience delivering high-quality service in hotel, hospitality, or customer-facing environments.
• Ability to articulate information clearly across mediums and professional correspondence.
• Proactive, positive approach to guest needs and problem-solving.
• Flexibility to work weekends and varying shifts.

Responsibilities

• Provide warm, friendly reception and smooth check-ins/outs while addressing guest inquiries.
• Maintain clear communication with guests, colleagues and stakeholders via in-person, phone and email.
• Process reservations, updates and special requests accurately using property management systems.
• Be the primary point of contact for guests, offering prompt assistance and personalized recommendations.

Skills

Hospitality experience

Customer service

Communication skills

Professional presentation

Job description

Oaks Mackay Carlyle Suites is seeking a part-time Guest Service Agent with a passion for outstanding customer service. You will warmly welcome guests, guide them through check-in/out, and share local insights to enhance their stay.

The role requires excellent communication, a proactive attitude, and the ability to work weekends and varied shifts. Responsibilities include managing reservations, coordinating with team members across channels, and providing personalised recommendations to elevate