Part-Time Guest Service Agent | Weekend & Weekday Shifts

Minor International; Mackay Regional; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels is seeking a part-time Guest Service Agent for Oaks Mackay Carlyle Suites in Mackay. You will warmly welcome guests, manage check-ins/outs, and share local insights to create memorable stays.

Responsibilities include handling reservations, coordinating with teams across channels, and providing personalised guest experiences. Shifts include weekends with varied hours to fit operational needs.

Qualifications

• Experience delivering high-quality service in hotel or customer-facing roles.
• Ability to communicate clearly across channels (in person, phone, email).
• Proactive, positive approach to guest needs and issue resolution.

Responsibilities

• Provide warm reception and smooth check-in/check-out.
• Communicate courteous information to guests and colleagues across channels.
• Process reservations accurately using property management systems.
• Be the primary point of contact for guests and offer personalised recommendations.

Skills

Hospitality service

Clear communication

Guest relations

Professional presentation

Job description

Minor Hotels is seeking a part-time Guest Service Agent for Oaks Mackay Carlyle Suites in Mackay. You will warmly welcome guests, manage check-ins/outs, and share local insights to create memorable stays.

Responsibilities include handling reservations, coordinating with teams across channels, and providing personalised guest experiences. Shifts include weekends with varied hours to fit operational needs.