Part-Time Guest Experience & Reservations Pro

Scenic World; Blue Mountains City; Hybrid; AUD 30,000 - 39,000; Part time

Job summary

Scenic World in New South Wales is seeking a confident Customer Service & Reservations team member for a casual/part-time role. You will manage inquiries, bookings and front-office tasks to ensure seamless guest experiences.

The role blends customer service with administrative work in a fast-paced environment. Ideal candidates enjoy helping people, handle education and group bookings, and work well both independently and as part of a team.

Qualifications

• Strong customer service skills and a genuine passion for helping others.
• Clear, confident communication with internal and external stakeholders.
• Experience using electronic booking or reservation systems, or the ability to learn quickly.

Responsibilities

• Responding to phone calls, emails, online booking requests and front office duties.
• Processing tour company, group and education bookings in online systems.
• Collaborating with the Ticketing team to ensure smooth check-in for groups.
• Managing education bookings and related enquiries.

Skills

Customer service skills

Clear communication

Booking systems experience

Stay calm under pressure

Adaptability

Independent yet collaborative

Job description

Scenic World in New South Wales is seeking a confident Customer Service & Reservations team member for a casual/part-time role. You will manage inquiries, bookings and front-office tasks to ensure seamless guest experiences.

The role blends customer service with administrative work in a fast-paced environment. Ideal candidates enjoy helping people, handle education and group bookings, and work well both independently and as part of a team.