Customer Service & Reservations (Casual or Part Time)

Scenic World; Katoomba; On-site; AUD 42,000 - 66,000; Full time

Job summary

Scenic World in the Blue Mountains is looking for a confident, organised Customer Service and Reservations team member (casual or part-time). This role supports guests from first enquiry to arrival, handling inquiries, bookings and front-office tasks to ensure a seamless experience.

You will process tour company, group and education bookings, coordinate with the Ticketing team for smooth check-in, and deliver friendly, responsive service in a fast-paced guest environment.

Qualifications

• Strong customer service skills and a genuine passion for helping others
• Clear, confident communication with a wide range of internal and external stakeholders
• Experience using electronic booking or reservation systems (or the confidence to learn quickly)
• Positive, solution‑focused language
• The ability to stay calm and professional under pressure
• Adaptability and a team‑orientated approach
• Ability to work independently, while also collaborating effectively within theteam environment

Responsibilities

• Responding to phone calls, emails, online booking requests and front office administrative duties
• Processing tour company, group and education bookings using our online booking systems
• Working closely with ourTicketing team to ensure smooth check‑in experiences for groups
• Managing all education bookings and related enquiries

Job description

Customer Service & Reservations (Casual or Part Time)

Scenic World is a proud third‑generation family business with a deep passion for showcasing the beauty of the Blue Mountains to the world. We’re committed to continually evolving & delivering unforgettable, world‑class experiences that inspire our guests and celebrate our incredible surrounds.

We’re currently looking for a confident, organised and customer‑focused Customer Service star to join our Experience Planner Team. This administrative role plays a key part in shaping each guest’s journey, from first enquiry to arrival & helping ensure every visit to Scenic World is seamless, welcoming & memorable.

This opportunity is ideal for someone with a strong background in customer service and administration who genuinely loves helping people, loves working within a back of house role with a lot of variety throughout the day, and thrives in a fast‑paced, guest‑focused environment.

What You’ll Be Doing

You will be at the heart of our guest experience, with responsibilities including:

• Responding to phone calls, emails, online booking requests and front office administrative duties
• Processing tour company, group and education bookings using our online booking systems
• Working closely with ourTicketing team to ensure smooth check‑in experiences for groups
• Managing all education bookings and related enquiries

Scenic World is a proud third‑generation family business with a deep passion for showcasing the beauty of the Blue Mountains to the world. We’re committed to continually evolving & delivering unforgettable, world‑class experiences that inspire our guests and celebrate our incredible surrounds.

We’re currently looking for a confident, organised and customer‑focused Customer Service star to join our Experience Planner Team. This administrative role plays a key part in shaping each guest’s journey, from first enquiry to arrival & helping ensure every visit to Scenic World is seamless, welcoming & memorable.

This opportunity is ideal for someone with a strong background in customer service and administration who genuinely loves helping people, loves working within a back of house role with a lot of variety throughout the day, and thrives in a fast‑paced, guest‑focused environment.

What You’ll Be Doing

You will be at the heart of our guest experience, with responsibilities including:

• Responding to phone calls, emails, online booking requests and front office administrative duties
• Processing tour company, group and education bookings using our online booking systems
• Working closely with ourTicketing team to ensure smooth check‑in experiences for groups
• Managing all education bookings and related enquiries

What We’re Looking For

To succeed in this role, you will demonstrate:

• Strong customer service skills and a genuine passion for helping others
• Clear, confident communication with a wide range of internal and external stakeholders
• Experience using electronic booking or reservation systems (or the confidence to learn quickly)
• Positive, solution‑focused language
• The ability to stay calm and professional under pressure
• Adaptability and a team‑orientated approach
• Ability to work independently, while also collaborating effectively within theteam environment
• If this sounds like your next great opportunity at Scenic World, we would love to hear from you!