Guest Experience Front Desk Specialist

Discovery Parks; New South Wales; Hybrid; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Discounted accommodation

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Job summary

G’day Group is seeking a Front Office Receptionist to welcome guests at our park network in New South Wales. You will handle check-ins/outs, bookings, and guest inquiries, while coordinating with housekeeping and other teams to ensure a seamless guest experience.

Ideal candidates will have hospitality front office experience, strong communication skills, proficiency with RMS or similar systems, and the ability to handle cash transactions accurately. Weekend and evening availability is preferred.

Qualifications

• Front Office experience in hospitality.
• Strong guest service orientation.
• Proficiency with reservation systems (RMS) or similar.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide high standard of customer service to guests.
• Process guest check-ins and check-outs.
• Use reservation system to make bookings and manage accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Supply guests information on property and local areas of interest.
• Complete day-to-day office administration.
• Maintain relationships with park teams, residents and guests.

Skills

Front Office experience

Guest service

Reservation system RMS

Cash handling

Communication skills

Organizational skills

Tools

RMS system

Job description

G’day Group is seeking a Front Office Receptionist to welcome guests at our park network in New South Wales. You will handle check-ins/outs, bookings, and guest inquiries, while coordinating with housekeeping and other teams to ensure a seamless guest experience.

Ideal candidates will have hospitality front office experience, strong communication skills, proficiency with RMS or similar systems, and the ability to handle cash transactions accurately. Weekend and evening availability is preferred.