Customer Service & Reservations (Casual or Part Time)

Scenic World; Blue Mountains City; Hybrid; AUD 30,000 - 39,000; Part time

Job summary

Scenic World in New South Wales is seeking a confident Customer Service & Reservations team member for a casual/part-time role. You will manage inquiries, bookings and front-office tasks to ensure seamless guest experiences.

The role blends customer service with administrative work in a fast-paced environment. Ideal candidates enjoy helping people, handle education and group bookings, and work well both independently and as part of a team.

Qualifications

• Strong customer service skills and a genuine passion for helping others.
• Clear, confident communication with internal and external stakeholders.
• Experience using electronic booking or reservation systems, or the ability to learn quickly.

Responsibilities

• Responding to phone calls, emails, online booking requests and front office duties.
• Processing tour company, group and education bookings in online systems.
• Collaborating with the Ticketing team to ensure smooth check-in for groups.
• Managing education bookings and related enquiries.

Skills

Customer service skills

Clear communication

Booking systems experience

Stay calm under pressure

Adaptability

Independent yet collaborative

Job description

Customer Service & Reservations (Casual or Part Time)

Job Type: Casual

Location: Scenic World

Job Category: Customer Service

Scenic World is a proud third‑generation family business with a deep passion for showcasing the beauty of the Blue Mountains to the world. We’re committed to continually evolving & delivering unforgettable, world‑class experiences that inspire our guests and celebrate our incredible surrounds.

We’re currently looking for a confident, organised and customer‑focused Customer Service star to join our Experience Planner Team. This administrative role plays a key part in shaping each guest’s journey, from first enquiry to arrival & helping ensure every visit to Scenic World is seamless, welcoming & memorable.

This opportunity is ideal for someone with a strong background in customer service and administration who genuinely loves helping people, loves working within a back of house role with a lot of variety throughout the day, and thrives in a fast‑paced, guest‑focused environment.

Job Description

What You’ll Be Doing

You will be at the heart of our guest experience, with responsibilities including:

• Responding to phone calls, emails, online booking requests and front office administrative duties
• Processing tour company, group and education bookings using our online booking systems
• Working closely with ourTicketing team to ensure smooth check‑in experiences for groups
• Managing all education bookings and related enquiries

Desired Skills and Experience

What We’re Looking For

To succeed in this role, you will demonstrate:

• Strong customer service skills and a genuine passion for helping others
• Clear, confident communication with a wide range of internal and external stakeholders
• Experience using electronic booking or reservation systems (or the confidence to learn quickly)
• The ability to stay calm and professional under pressure
• Adaptability and a team‑orientated approach
• Ability to work independently, while also collaborating effectively within theteam environment

If this sounds like your next great opportunity at Scenic World, we would love to hear from you!