Guest Experience & Reservations Specialist

The Star Ent Group; Sydney; Hybrid; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary meals on-site daily

Discounted parking and publictransport

Up to 30% discounts across award‑win­

Inclusive and diverse workplaceculture

Supportive leadership and ongoing carr

Mental health and wellbeing services

Paid Parental leave from Day 1

Secondary Carer’s leave also onoffer

Elite professionals and assets

Job summary

The Star Entertainment Group invites you to join our Guest Experience Team in Sydney as a Guest Experience Agent. You will handle bookings, enquiries, and tailor accommodation solutions to enhance the guest journey from inquiry to arrival.

You will deliver personalised service, process reservations accurately, and collaborate with internal teams to meet guest needs while maintaining knowledge of rates, packages, and availability for a seamless experience.

Qualifications

• Previous experience in reservations, customer service, or a similar role.
• Strong communication skills with a customer-first mindset.
• High attention to detail and strong organisational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Manage inbound and outbound reservation enquiries via phone, email and online platforms
• Accurately process bookings, amendments, and cancellations in line with company policies
• Provide detailed information on hotel services, promotions and facilities
• Deliver exceptional customer service to ensure a positive and memorable guest experience
• Work collaboratively with internal departments to meet guest needs and expectations
• Maintain up-to-date knowledge of rates, packages, and availability

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Reservation systems (Opera)

Tools

Opera

Job description

The Star Entertainment Group invites you to join our Guest Experience Team in Sydney as a Guest Experience Agent. You will handle bookings, enquiries, and tailor accommodation solutions to enhance the guest journey from inquiry to arrival.

You will deliver personalised service, process reservations accurately, and collaborate with internal teams to meet guest needs while maintaining knowledge of rates, packages, and availability for a seamless experience.