Part-Time Guest Experience Agent – Instant Service

InterContinental Hotels & Resorts; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Paid birthday leave

Enhanced parental leave

Wellness and mental health days

Complimentary meal on shift

Colleague discounts across IHG hotels

Career development programs

Job summary

InterContinental Sydney is seeking a part-time Front Office professional to be the friendly first voice for guests, handling calls, texts and emails with warmth and professionalism. You will coordinate service requests across departments, share insider tips about local highlights, and resolve guest concerns to ensure a memorable stay.

Ideal candidates bring hospitality or call-centre experience, strong English communication, and a willingness to learn in a fast-paced luxury hotel environment.

Qualifications

• Hospitality experience and/or call-centre background is valued.
• Strong English written and verbal communication.
• Willingness to learn and adapt in a busy hotel environment.

Responsibilities

• Be the first voice guests hear, delivering prompt, professional responses to calls, texts and emails.
• Coordinate service requests and follow-ups across departments to ensure timely delivery.
• Act as a hotel insider, sharing information about facilities and local highlights to enhance stays.

Skills

Excellent communication

Customer service

Multitasking

Organisation

Job description

InterContinental Sydney is seeking a part-time Front Office professional to be the friendly first voice for guests, handling calls, texts and emails with warmth and professionalism. You will coordinate service requests across departments, share insider tips about local highlights, and resolve guest concerns to ensure a memorable stay.

Ideal candidates bring hospitality or call-centre experience, strong English communication, and a willingness to learn in a fast-paced luxury hotel environment.