Front Office Supervisor InterContinental Sydney

InterContinental Hotels Group; Sydney; Sur place; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Colleague discounts

Birthday leave

Parental leave

Wellness days

Career development

Résumé du poste

InterContinental Sydney is seeking a Front Office Supervisor to lead our Front Office team and deliver a luxury guest experience in a VIP environment. The role focuses on team engagement, service standards, and seamless guest interactions within a five-star setting.

You will guide daily operations, manage guest feedback, and ensure adherence to brand and cleanliness standards while collaborating with other departments to uphold the hotel’s prestigious service.

Qualifications

• 1+ years' experience in Front Office operations with leadership exposure.
• Exceptional service standards and ability to lead in a VIP environment.
• Qualifications or current study in Hotel Management/related field is advantageous.
• Excellent communication skills and strong attention to detail.

Responsabilités

• Lead the Front Office team to deliver memorable guest experiences.
• Drive guest feedback, problem resolution, and brand standards.
• Collaborate with hotel departments to ensure smooth operations.
• Support staff development and maintain high service levels.

Connaissances

Leadership

VIP service

Communication

Organizational skills

Formation

Hotel Management education or related field

Description du poste

About Us

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city's prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

We invite you to join us at this incredibly exciting time for our Hotel, as part of our Front Office team as Front Office Supervisor (Full-time).

Your day to day

Join our team of our Front Office leadership team, your focus is to ensure a memorable guest experience is delivered, the team are motivated & departmental service and goals are met.

You'll drive team engagement, people management, guest feedback & problem resolution, brand & cleanliness standards. This is a busy and varied role with connection to all departments across the Hotel.

Your presentation, passion for service and eagerness to lead will be the key to creating a seamless, luxury experience for our guests and ensuring we are operating as a global world class InterContinental Hotel.

What we need from you

• 1+ years' experience in Front Office operations, including demonstrated experience in a leadership capacity at team leader or supervisor level
• Exceptional service standards and ability to lead within a VIP environment
• Qualifications or currently studying in Hotel Management and/or related field would be advantageous
• Excellent communication and language skills are advantageous
• Strong organisational, written & communication skills, with strong attention to detail
• You must meet the legal requirements to live & work in Australia. No WHV, Student Visa or temporary visa applicable for this role
  

What we offer

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers
• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Most importantly, we'llhelp you grow, and develop you as an individual.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Visit http://careers.ihg.com/ to find out more about us.