Guest Communications Specialist - Part Time

Four Seasons; Sydney; On-site; AUD 39,000 - 48,000; Part time

Benefits offered by this job

Competitive wages and benefits package

Excellent Training and Development

Complimentary Accommodation at other F

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Hotel Sydney is seeking a Part-Time Communications Agent who acts as the first voice guests hear and a vital link across hotel departments. You will respond with warmth, professionalism, and genuine care to ensure every call is handled efficiently and accurately.

Reporting to the Front Office Manager, you will coordinate wake-up calls, amenities, transportation, and other guest requests while maintaining Four Seasons' standard of personalised service and discretion during a guest’s

Qualifications

• Excellent verbal communication with a clear, confident telephone manner.
• Ability to anticipate guest needs and respond proactively.
• Calm, organized, solution-oriented in a fast-paced environment.

Responsibilities

• Answer and direct incoming calls in a warm, professional, and timely manner, delivering a strong first impression.
• Respond to guest inquiries and requests with genuine care and prompt follow-up.
• Act as a central link between guests and hotel departments to ensure seamless service delivery.

Skills

Warm communication

Verbal communication

Active listening

Customer focus

Multitasking

Time management

Problem solving

Hospitality experience

Tools

Hotel operating systems

Job description

Four Seasons Hotel Sydney is seeking a Part-Time Communications Agent who acts as the first voice guests hear and a vital link across hotel departments. You will respond with warmth, professionalism, and genuine care to ensure every call is handled efficiently and accurately.

Reporting to the Front Office Manager, you will coordinate wake-up calls, amenities, transportation, and other guest requests while maintaining Four Seasons' standard of personalised service and discretion during a guest’s