Guest Service Agent

Hyatt Regency; Sydney; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Complimentary accommodation

Discounted accommodation

Rewards programs

Learning & development

Laundered uniform

Discounted parking

Job summary

Hyatt Regency Sydney is seeking a Guest Service Agent to greet guests, check in/out, and deliver five-star service in a high-volume hotel environment. You will assist guests with enquiries, make recommendations to enhance their stay, and help ensure Hyatt's renowned standards are upheld.

The role requires excellent customer service, strong communication, and the ability to work a rotating roster including evenings and weekends, in a Sydney CBD location adjacent to Darling Harbour.

Qualifications

• Previous Front Office experience is preferred.
• Experience using the OPERA system is preferred.
• Excellent customer service and interpersonal skills.
• Ability to work in a high-volume, fast-paced environment.
• Strong verbal and written communication.
• Excellent grooming and personal presentation.
• Able to work across a rotating roster including evenings and weekends.

Responsibilities

• Check-ins and check-outs for guests.
• Professionally handle guest complaints.
• Make recommendations to enhance guest stays.
• Deliver exceptional service to internal and external guests.

Skills

Front Office experience

OPERA system

Customer service

High-volume environment

Verbal and written communication

Grooming and presentation

Rotating roster availability

Job description

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

Opportunity is calling to join our Front Office team at Australia’s largest hotel. We are on the look-out for the following:

Guest Service Agent - Part time and Full Time

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.

Benefits for working with Hyatt Include:

After 90 days of service, 6-12 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)

Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family

Reward and recognition programs

Learning and development opportunities

Fully laundered uniform

Discounted city parking

The Role:

As a Guest Service Agent, you will serve as the face of our property assisting our guests with all enquiries to achieve and maintain the Hyatt 5-star standards. You will conduct a large volume of check-ins and check-outs, professionally handle complaints and be readily able to make recommendations to complement our guest’s stay. You will deliver exceptional customer service to both internal and external guests and strive to create memorable experiences.

Our ideal candidate will possess:

• Previous Front Office experience - highly regarded
• Exposure to using OPERA system – highly regarded
• Exceptional customer service and interpersonal skills
• Ability to work in a high-volume and fast paced environment
• Strong verbal and written communication skills
• Excellent grooming and personal presentation
• Availability to work across a rotating roster, including evenings and weekends

Quality care. Quality connections. Join Hyatt.