Night Guest Service Agent | FT | InterContinental Sydney Double Bay

InterContinental Hotels & Resorts; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full uniform

Uniform laundry

Room discounts

Discount program

Training

Job summary

InterContinental Sydney Double Bay invites applications for a Guest Service Agent / Night Auditor to welcome guests, handle reservations, and ensure smooth overnight operations. You will manage check-ins, inquiries, and nightly financial reconciliations to uphold exceptional service standards.

You will also prepare night audit reports, monitor overnight operations, and coordinate with departments for seamless handovers.

Qualifications

• Clear communication and professional demeanor.
• Experience in luxury hotel guest service is preferred.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Welcome guests and manage check-ins/check-outs.
• Handle guest enquiries and upsell where appropriate.
• Perform nightly audit and financial reconciliations.
• Prepare and distribute night Audit reports and handovers.

Skills

Communication

Guest service

Multitasking

Professional grooming

Written skills

Education

High school diploma

Degree bonus

Tools

Opera

Job description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Join the team at InterContinental Sydney Double Bay, a five-star boutique hotel nestled in Sydney’s exclusive Eastern Suburbs. Located just 5km from the CBD and 200m from Double Bay Wharf, our hotel offers understated luxury and warm, personalised service. With elegant rooms, a rooftop pool and bar, and renowned dining experiences, it’s a distinctive setting to grow your career in a refined yet vibrant environment.

About the Role

As a Guest Service Agent / Night Auditor, you’ll create memorable guest experiences while supporting the smooth operation of our hotel overnight. From welcoming guests, managing reservations and handling enquiries to completing nightly financial reconciliations, reports and system checks, you’ll play a key role in ensuring both exceptional service and operational accuracy. This is an exciting opportunity to represent a global luxury brand while delivering personalised hospitality and helping keep our hotel running seamlessly around the clock.

A little taste of your day-to-day

Every day is different, but mostly you’ll be:

• Be the warm welcome that kicks off a memorable guest experience, managing check-ins, check-outs and guest enquiries.
• Manage guest bookings, identify upselling opportunities and recommend ways to enhance each stay.
• Handle cash, credit card transactions and guest billing accurately.
• Acknowledge IHG Rewards members and returning guests, providing personalised recognition.
• Complete the nightly audit, reconcile daily transactions and investigate discrepancies in guest accounts.
• Prepare and distribute night audit reports, ensuring accurate financial records and a smooth handover to the day team.
• Monitor hotel operations overnight, respond to guest requests and coordinate with relevant departments to resolve issues.
• Follow hotel security, emergency and operational procedures to ensure the safety and comfort of guests and colleagues.
• Take pride in your appearance and act as a brand ambassador, delivering the highest standards of luxury service.

What we need from you

• Full working rights in Australia without restrictions (a kind reminder that sponsorship is not available for this role)
• Prior experience working as a Guest Service Agent at a luxury hotel is preferred. Ideally you will have spent at least one year in a front desk or guest service position
• Mandatory certifications include RSA
• A high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience in Opera preferred
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
• Ongoing availability to work flexibly as rostered, including nights, weekends and public holidays
• Impeccable grooming standards and good personal hygiene
• An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously
• Good communication and writing skills.
• Physical fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as tables, up to 23 kg – we have the equipment to support you and keep you safe.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to workwell, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you will become part of our ever-growing global family.