Luxury Front Office Supervisor - VIP Guest Experience Lead

InterContinental Hotels Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Colleague discounts

Birthday leave

Parental leave

Wellness days

Career development

Job summary

InterContinental Sydney is seeking a Front Office Supervisor to lead our Front Office team and deliver a luxury guest experience in a VIP environment. The role focuses on team engagement, service standards, and seamless guest interactions within a five-star setting.

You will guide daily operations, manage guest feedback, and ensure adherence to brand and cleanliness standards while collaborating with other departments to uphold the hotel’s prestigious service.

Qualifications

• 1+ years' experience in Front Office operations with leadership exposure.
• Exceptional service standards and ability to lead in a VIP environment.
• Qualifications or current study in Hotel Management/related field is advantageous.
• Excellent communication skills and strong attention to detail.

Responsibilities

• Lead the Front Office team to deliver memorable guest experiences.
• Drive guest feedback, problem resolution, and brand standards.
• Collaborate with hotel departments to ensure smooth operations.
• Support staff development and maintain high service levels.

Skills

Leadership

VIP service

Communication

Organizational skills

Education

Hotel Management education or related field

Job description

InterContinental Sydney is seeking a Front Office Supervisor to lead our Front Office team and deliver a luxury guest experience in a VIP environment. The role focuses on team engagement, service standards, and seamless guest interactions within a five-star setting.

You will guide daily operations, manage guest feedback, and ensure adherence to brand and cleanliness standards while collaborating with other departments to uphold the hotel’s prestigious service.