Guest Experience Agent — Front Desk Excellence

IHG Hotels & Resorts; Western Australia; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Free duty meal daily

Laundered uniform supplied

Paid birthday leave

Paid parental leave

Wellness and mental health days

Discounted CBD carparking

Colleague discounts across hotels

Career development programs

Job summary

InterContinental Perth City Centre is seeking a part-time Guest Service Agent to deliver exceptional service at check-in/out, upsell, handle guest requests and provide local insights. You will greet guests, process payments, and ensure a seamless arrival and departure experience with a personalised touch.

You will need excellent presentation, positive energy, and experience in guest relations, problem solving and time management; knowledge of Opera PMS is a plus.

Qualifications

• Excellent personal presentation and positive energy.
• Proven skills in guest relations, problem solving and time management.
• Working knowledge of hotel property management systems such as Opera.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Upsell and process payments for bookings.
• Provide guest recognition and personalized recommendations.
• Answer phone calls and assist in day-to-day needs.
• Resolve issues and coordinate with relevant hotel departments.

Skills

Guest relations

Problem solving

Time management

Opera PMS

Tools

Opera PMS

Job description

InterContinental Perth City Centre is seeking a part-time Guest Service Agent to deliver exceptional service at check-in/out, upsell, handle guest requests and provide local insights. You will greet guests, process payments, and ensure a seamless arrival and departure experience with a personalised touch.

You will need excellent presentation, positive energy, and experience in guest relations, problem solving and time management; knowledge of Opera PMS is a plus.