Guest Experience Agent - Part Time with Flexible Shifts

Minorinternational; Melbourne; Vor Ort; AUD 39.000 - 58.000; Teilzeit

Benefits dieser Stelle

Career growth

Hotel discounts

Global perks

Retail rewards

Experiences

Health insurance

Generous leave

Wellness program

Zusammenfassung

Oaks Melbourne on Market Hotel is seeking a part-time Guest Service Agent who delivers superb guest experiences with a welcoming presence. You will guide guests from check-in to check-out, share local recommendations, and maintain proactive, high-quality service.

The role requires flexibility to work weekends and varying shifts, with a rotating roster and shifts between 7:00am and 11:00pm. Immediate start available for eligible candidates with Australian working rights.

Qualifikationen

• Experience delivering high-quality service in hotel, hospitality, or customer-facing environment.
• Excellent written and verbal communication; professional correspondence.
• Willing to work weekends and varying shifts; flexible schedule.

Aufgaben

• Provide a warm and friendly reception to guests, ensuring smooth check-in and addressing inquiries.
• Maintain clear communication with guests, colleagues and stakeholders across channels to provide exceptional service.
• Oversee reservations, updates and special requests using property management systems for seamless scheduling.
• Act as primary contact for guests, offering prompt assistance and personalised recommendations.

Kenntnisse

Customer service

Communication

Hospitality

Attention to detail

Jobbeschreibung

Oaks Melbourne on Market Hotel is seeking a part-time Guest Service Agent who delivers superb guest experiences with a welcoming presence. You will guide guests from check-in to check-out, share local recommendations, and maintain proactive, high-quality service.

The role requires flexibility to work weekends and varying shifts, with a rotating roster and shifts between 7:00am and 11:00pm. Immediate start available for eligible candidates with Australian working rights.