Part-Time Guest Experience Agent

Oaks-Hotels,-Resorts-; Melbourne; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career growth

Hotel deals

Global perks

Retail rewards

Experiences

Wellness programs

Parental leave

Job summary

Oaks Melbourne on Market Hotel in Melbourne, Australia, is seeking a part-time Guest Service Agent who loves delivering warm, proactive service. You’ll guide guests from check-in to check-out and share local recommendations with a smile.

You must be flexible, able to work weekends and holidays, and comfortable using PMS systems and multi-channel communication. Join a team that values guest satisfaction and career growth within Minor Hotels. Competitive hourly rates and staff benefits are offered.

Qualifications

• Experience in hotel, hospitality, or customer-facing roles.
• Clear and professional communication across channels.
• Consistently delivers high standard of service with a proactive approach.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival and assist with check-in/check-out.
• Maintain clear communication with guests, colleagues, and stakeholders by phone, email, and in person.
• Process guest reservations and requests accurately using the property management system.
• Act as a primary point of contact for guests and offer personalized recommendations.

Skills

Customer service

Communication

Guest relations

Professional appearance

Job description

Oaks Melbourne on Market Hotel in Melbourne, Australia, is seeking a part-time Guest Service Agent who loves delivering warm, proactive service. You’ll guide guests from check-in to check-out and share local recommendations with a smile.

You must be flexible, able to work weekends and holidays, and comfortable using PMS systems and multi-channel communication. Join a team that values guest satisfaction and career growth within Minor Hotels. Competitive hourly rates and staff benefits are offered.