Front Office Lead: Guest Experience & Operations

Novotel Hotels; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Novotel Hotels in Australia is seeking a proactive Front Office Manager to oversee daily operations and lead a passionate front desk team. You will ensure exceptional guest experiences, manage rosters, handle escalations, and maintain a welcoming lobby environment.

With a Diploma in Hospitality or Business and at least 2 years in hotel front office, you will use Opera PMS and MS Office to deliver accurate reports and smooth check-in/check-out. RSA certification is required.

Qualifications

• Diploma in Hospitality or Business Management required.
• Minimum 2 years experience in hotel front office.
• Proficiency with Opera PMS and MS Office; RSA certificate required.

Responsibilities

• Assist and oversee day-to-day Front Office operations.
• Lead and motivate the team with strong leadership.
• Ensure positive guest interactions and high service standards.
• Manage check-in/check-out and roster preparation.
• Ensure safety, emergency readiness and lobby presence.

Skills

Leadership

Customer Service

Communication

Team Management

Education

Diploma in Hospitality or Business

Tools

Microsoft Outlook

Opera PMS

Microsoft Office

Job description

Novotel Hotels in Australia is seeking a proactive Front Office Manager to oversee daily operations and lead a passionate front desk team. You will ensure exceptional guest experiences, manage rosters, handle escalations, and maintain a welcoming lobby environment.

With a Diploma in Hospitality or Business and at least 2 years in hotel front office, you will use Opera PMS and MS Office to deliver accurate reports and smooth check-in/check-out. RSA certification is required.