Boutique Front Desk Lead: Guest Experience & Ops

57 Hotel; Sydney; Presencial; AUD 55.000 - 65.000; Jornada completa

Descripción de la vacante

57 Hotel in Sydney is seeking an experienced Front Desk Supervisor to oversee daily front office operations and provide exceptional guest service. You will supervise staff, ensure all hotel standards are met, and collaborate with other departments to ensure smooth daily operations.

The role requires strong supervisory experience, excellent communication, and the ability to work independently and within a team. Flexibility to work various shifts, including weekends and holidays, is essential.

Formación

• Previous supervisory experience in front office or reservations at a 100-key hotel.
• Working knowledge of Room Master Property Management System is highly advantageous.
• Excellent verbal and written communication skills.
• Able to work independently and within a team.
• Ability to work to tight deadlines and remain calm under pressure.
• Excellent attention to detail.
• Strong organizational skills and ability to prioritize.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Availability to work days, nights, weekends and public holidays.
• Excellent grooming and professional presentation at all times.
• First Aid certificate or ability to obtain.

Responsabilidades

• Oversee daily front office operations.
• Supervise, train and assist staff to meet hotel standards.
• Coordinate closely with other departments and properties regarding daily operations.
• Ensure guest requests are actioned promptly.
• Upsell additional services to guests.
• Address guest inquiries.
• Manage individual and group reservations.
• Resolve guest issues promptly.

Conocimientos

Supervisory experience

Customer service

Verbal communication

Teamwork

Calm under pressure

Attention to detail

Organizational skills

MS Office

Availability for shifts

First Aid

Herramientas

Room Master PMS

Microsoft Office

Descripción del empleo

57 Hotel in Sydney is seeking an experienced Front Desk Supervisor to oversee daily front office operations and provide exceptional guest service. You will supervise staff, ensure all hotel standards are met, and collaborate with other departments to ensure smooth daily operations.

The role requires strong supervisory experience, excellent communication, and the ability to work independently and within a team. Flexibility to work various shifts, including weekends and holidays, is essential.