Part Time Customer Service & Sales

Wallaby Storage Pty Ltd; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Secure long-term employment

Friendly experienced team

Full training and growth opportunities

Pleasant working conditions

Job summary

Wallaby Storage Pty Ltd in Melbourne is seeking a mature, experienced Customer Service and Sales person to assist in running two self-storage facilities in Moorabbin and Abbotsford. This permanent part-time role (~30 hours per week) covers Thurs-Fri-Sat plus Sunday, with a 5-hour shift, and has potential to convert to full time in 2027.

You will respond to existing customers, handle phone, email and walk-in enquiries, sign up customers, take payments and update records, and maintain high

Qualifications

• Mature, down-to-earth individual with face-to-face customer exposure.
• Prior roles in real estate, property management, hotel reception or similar customer-facing roles.

Responsibilities

• Respond to the needs of existing customers.
• Handle all telephone, email and walk-in enquiries.
• Liaise with customers and help them satisfy their self-storage needs.
• Sign up customers, take payments and update customer records.
• Ensure customer loyalty by offering follow-up service and support.
• Be proactive and diligent in maintenance and cleanliness of both facilities.
• Be the face of the business by delivering friendly, flawless customer care.

Job description

We are seeking a mature, experienced, admin-orientated Customer Service and Sales person to assist in the running of our two modern self-storage facilities in Moorabbin and Abbotsford. This is a permanent part-time role approx 30 hours per week (all day Thurs-Fri-Sat plus 5 hours on Sunday) with the possibility of transitioning to full time in 2027.

We are particularly interested in hearing from mature, down to earth individuals with prior roles in real estate, property management, hotel reception or any other position that prioritises face to face customer exposure.

WHAT WE OFFER

Secure long-term employment with a successful and growing business

A good salary and very pleasant working conditions

The support of a friendly, dedicated and experienced team

Full training and opportunities for ongoing growth and advancement

WHAT YOUR DAY WILL LOOK LIKE

This is an interesting and varied role which will draw on your excellent customer service skills as you:-

• respond to the needs of existing customers
• handle all telephone, email and walk-in enquiries
• liaise with customers and help them satisfy their self-storage needs
• sign up customers, take payments and update customer records
• ensure customer loyalty by offering exceptional follow-up service and support
• be proactive and diligent in the maintenance and cleanliness of both facilities
• be the face of the business by delivering friendly, flawless, customer care

OUR IDEAL CANDIDATE

• is happy to "float" as needed between Moorabbin and Abbotsford
• is happy to work on the weekend
• has proven experience delivering confident and diplomatic customer service
• is a fast accurate typist
• has strong admin and computer skills
• has a current driver's licence and their own reliable vehicle

We are also looking for a number of "soft" skills that will set you apart

• a dynamic individual who likes to take ownership of your role
• an empathetic "people person" who prides yourself on delivering high quality customer care
• team-oriented with a strong sense of responsibility
• someone with common sense, resourcefulness and initiative
• someone who displays a strong attention to detail
• someone with good problem solving and conflict resolution skills.