Customer Service And Sales

Exenet; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Wallaby Storage - Moorabbin is seeking a mature, admin‑oriented Customer Service and Sales professional to help run our self‑storage facility in Moorabbin. This is a full‑time role with hours 0800–1700, Monday to Friday, and would suit a local resident within easy driving distance of Melbourne’s Bayside and south‑eastern suburbs.

You will handle telephone, email and walk‑in enquiries, sign up customers, take payments and update records while delivering exceptional follow‑up service and pursuing

Qualifications

• mature, admin‑oriented experience preferred
• excellent customer service skills
• fast, accurate typist with good computer skills
• valid driver’s licence and own vehicle

Responsibilities

• respond to customer enquiries by phone, email and walk‑in
• sign up new customers and process payments
• update customer records and maintain tidy admin systems
• deliver friendly, attentive customer care and follow‑up
• identify opportunities to secure new customers
• be the face of the business and uphold brand standards

Job description

Wallaby Storage - Moorabbin

THE OPPORTUNITY

As a result of strong business growth we are seeking a mature, experienced, admin-orientated Customer Service and Sales person to assist in the daily running of our modern self-storage facility in Moorabbin. This is a full time role 5 days per week 0800-1700 and would ideally suit a local resident living within easy driving distance of Melbourne's Bayside and South-eastern suburbs.

We are particularly interested in hearing from mature, down to earth individuals with prior roles in real estate, property management, hotel reception or any other position that prioritises face to face customer exposure.

WHAT WE OFFER

• Secure long-term employment with a successful and growing business
• A generous salary and very pleasant working conditions
• The support of a friendly, dedicated and experienced team
• Full training and opportunities for ongoing growth and advancement

WHAT YOUR DAY WILL LOOK LIKE

This is an interesting and varied role which will draw on your excellent customer service skills as you:-

• respond to the needs of existing customers
• handle all telephone, email and walk-in enquiries
• liaise with customers and help them satisfy their self-storage needs
• sign up customers, take payments and update customer records
• ensure customer loyalty by offering exceptional follow-up service and support
• take an active interest in securing new customers
• be the face of the business by delivering friendly, flawless, customer care

OUR IDEAL CANDIDATE:-

• is happy to work on a Saturday - this is NOT a dealbreaker but it will be looked at very favourably :-)
• has proven experience delivering confident and diplomatic customer service
• is a fast accurate typist
• has strong admin and computer skills
• has a current driver's licence and their own vehicle

We are also looking for a number of "soft" skills that will set you apart. Thus you are:-

• a dynamic individual who would enjoy taking "ownership" of the facility and running it as if it were your own
• an empathetic “people person” who prides yourself on delivering high quality customer care
• team-orientated with a strong sense of responsibility
• someone with common sense, resourcefulness and initiative
• someone who displays a strong attention to detail
• someone who likes to learn and take ownership
• someone with good problem solving and conflict resolution skills.