Part-Time Customer Service Champion | Community Banking

Bendigo Bank; Mirboo North; On-site; AUD 32,000 - 40,000; Part time

Benefits offered by this job

Private health insurance

Employee Assistance Program

BEN U

Gym membership discounts

Job summary

Bendigo Bank in Mirboo North is seeking a part-time Customer Service Officer to help customers achieve their banking goals. You’ll handle transactions, educate customers on online banking, and recommend products that suit their needs, while always keeping risk in mind.

As the face of the branch, you’ll build connections with customers and the community, benefit from on-the-job training and development opportunities, and enjoy flexible hours across a 45-hour fortnight roster.

Qualifications

• Experience in delivering excellent customer service.
• Ability to meet targets and manage multiple tasks.
• Strong attention to detail to ensure accurate transactions and risk management.
• Clear and confident communication with customers face-to-face and over the phone.
• Collaborative attitude to work with branch specialists and teams.
• Experience in banking or finance is a plus but not essential.

Responsibilities

• Assist customers with transactions and enquiries.
• Educate customers on online platforms and digital banking.
• Recommend products and services to meet customer needs.
• Be the branch face and handle queries while managing risk.

Skills

Customer service

Target achievement

Attention to detail

Communication

Team collaboration

Digital literacy

Job description

Bendigo Bank in Mirboo North is seeking a part-time Customer Service Officer to help customers achieve their banking goals. You’ll handle transactions, educate customers on online banking, and recommend products that suit their needs, while always keeping risk in mind.

As the face of the branch, you’ll build connections with customers and the community, benefit from on-the-job training and development opportunities, and enjoy flexible hours across a 45-hour fortnight roster.