Community Banking: Customer Experience Champion

Bendigo Bank; Maffra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Gym membership discounts

BEN U learning program

Job summary

Bendigo Bank in Maffra is seeking a permanent, full-time Customer Service Officer to drive service delivery and help customers achieve their banking goals.

You’ll assist with transactions, educate customers on online platforms, and recommend suitable products, while maintaining risk awareness. The role emphasizes community engagement, collaboration with branch specialists, and ongoing on‑the‑job learning to advance your career.

Qualifications

• Experience in a customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals.
• Experience in the banking and finance industry is a plus but not essential.

Responsibilities

• Deliver exceptional customer service consistently.
• Assist customers with transactions and explain online platforms.
• Recommend products and services that best suit customers’ needs.
• Communicate with customers face-to-face and over the phone.
• Support customers with digital literacy and online banking initiatives.
• Maintain a risk-aware approach to daily banking tasks.

Skills

Customer service

Cash handling

Communication

Attention to detail

Banking knowledge

Teamwork

Job description

Bendigo Bank in Maffra is seeking a permanent, full-time Customer Service Officer to drive service delivery and help customers achieve their banking goals.

You’ll assist with transactions, educate customers on online platforms, and recommend suitable products, while maintaining risk awareness. The role emphasizes community engagement, collaboration with branch specialists, and ongoing on‑the‑job learning to advance your career.