Banking Customer Service Specialist — Community Impact

Bendigo And Adelaide Bank; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Health and wellbeing support

Corporate university BEN U learning

Job summary

Bendigo Bank is seeking a Customer Service Officer to join a dynamic team in a 12-month fixed term, full-time role at our Dromana branch. You’ll help customers with transactions, online banking guidance, and personalised financial solutions, all while upholding risk standards and delivering exceptional service.

This role emphasises customer-centricity, collaboration, and opportunities for on-the-job training and external development to advance your career within Bendigo Bank’s Community Banking

Qualifications

• Experience in a customer service environment with ability to meet targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidently communicates with new and existing customers face to face and on the phone.
• Willingness to understand and convey what makes Bendigo Bank different.
• Proven ability to collaborate across teams; mateship is valued.
• Experience in banking and finance is a plus but not essential.

Responsibilities

• Exploring customers’ needs through in-depth conversations to help them achieve financial goals and partnering with branch specialists.
• Supporting customers with digital literacy and online banking as offerings evolve.
• Being the face of the branch, handling transactions, cash, queries, and paperwork with risk considerations front and centre.
• Engaging in lifelong learning with on-the-job training and external development opportunities.
• Building connections to support customers and communities and have fun along the way.

Skills

Customer service

Attention to detail

Communication

Banking knowledge

Collaboration

Job description

Bendigo Bank is seeking a Customer Service Officer to join a dynamic team in a 12-month fixed term, full-time role at our Dromana branch. You’ll help customers with transactions, online banking guidance, and personalised financial solutions, all while upholding risk standards and delivering exceptional service.

This role emphasises customer-centricity, collaboration, and opportunities for on-the-job training and external development to advance your career within Bendigo Bank’s Community Banking