Part-Time Customer Service Pro – Community Banking

Bendigo Bank; Donald; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Health and wellbeing support

BEN U learning program

Job summary

Bendigo Bank is seeking a Customer Service Officer in Donald, VIC for a permanent, part-time role. You will be the branch’s face, handling transactions, assisting customers with digital platforms, and promoting products to help clients reach their financial goals.

You’ll engage in in-depth conversations, support digital literacy, and work with specialists across the branch. The role emphasizes risk awareness, collaboration, and ongoing learning to advance your career.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals.
• Experience in the banking and finance industry is a plus but not essential.

Responsibilities

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Skills

Customer service

Attention to detail

Communication skills

Banking knowledge

Team collaboration

Job description

Bendigo Bank is seeking a Customer Service Officer in Donald, VIC for a permanent, part-time role. You will be the branch’s face, handling transactions, assisting customers with digital platforms, and promoting products to help clients reach their financial goals.

You’ll engage in in-depth conversations, support digital literacy, and work with specialists across the branch. The role emphasizes risk awareness, collaboration, and ongoing learning to advance your career.