Part-Time Community Banking Customer Champion

Bendigobank; Samford Valley; On-site; AUD 34,000 - 40,000; Part time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP) for你

BEN U corporate university

Job summary

Bendigo Bank in Samford is seeking a Customer Service Officer for our Community Bank Samford. You’ll help customers achieve banking goals, assist with transactions, and guide digital banking adoption in a friendly, service-driven role.

You’ll be the branch face for customers, support risk-aware operations, and participate in ongoing training and community-oriented activities. A flexible, part-time schedule reflects our commitment to local service.

Qualifications

• Experience in a customer service environment with target achievement.
• Strong attention to detail to ensure secure, accurate transactions with risk mindset.
• Confident communication with customers face-to-face and over the phone.
• Ability to understand and communicate what makes the bank different.
• Collaborative mindset and teamwork.
• Banking and finance industry experience is a plus but not essential.

Responsibilities

• Explore customer needs through in-depth conversations to help achieve financial goals, partnering with specialists within the branch.
• Support customers with digital literacy and online banking innovations.
• Be the branch face for transactions, cash handling, queries, and paperwork with risk focus.
• Engage in on-the-job training and external development opportunities.
• Build connections and support local communities through branch activities.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Banking knowledge (optional)

Job description

Bendigo Bank in Samford is seeking a Customer Service Officer for our Community Bank Samford. You’ll help customers achieve banking goals, assist with transactions, and guide digital banking adoption in a friendly, service-driven role.

You’ll be the branch face for customers, support risk-aware operations, and participate in ongoing training and community-oriented activities. A flexible, part-time schedule reflects our commitment to local service.