Part-Time Banking Concierge & Customer Care

Bendigo Bank; Donald; On-site; AUD 32,000 - 45,000; Part time

Benefits offered by this job

Health benefits

BEN U program

Job summary

Bendigo Bank in Donald, VIC is seeking a Customer Service Officer to join our local branch and help customers achieve their banking goals. You’ll handle transactions, assist with online banking, and connect customers with the right specialist while upholding risk controls.

This permanent, part-time role offers a 40-hour fortnight roster across four days per week, with on-the-job training and external development opportunities to grow your career in a supportive community-focused setting.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.

Responsibilities

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.

Skills

Customer service

Communication skills

Attention to detail

Banking knowledge

Team collaboration

Job description

Bendigo Bank in Donald, VIC is seeking a Customer Service Officer to join our local branch and help customers achieve their banking goals. You’ll handle transactions, assist with online banking, and connect customers with the right specialist while upholding risk controls.

This permanent, part-time role offers a 40-hour fortnight roster across four days per week, with on-the-job training and external development opportunities to grow your career in a supportive community-focused setting.