Community Banking Customer Champion

Bendigo Bank; Shire Of Gingin; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Health and wellbeing support

BEN U corporate university

Job summary

Bendigo Bank in Lancelin, WA is seeking a Customer Service Officer to drive service delivery. You’ll assist customers with transactions, educate them about online platforms, and recommend products that meet their needs, making a real difference in people’s banking lives.

In this 12-month fixed-term, part-time role you’ll work 30 hours per fortnight, be the face of the branch, and partner with specialists to support customers while keeping risk in view.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration and mateship within a team.

Responsibilities

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Skills

Customer service

Attention to detail

Communication

Teamwork

Phone and in-person service

Job description

Bendigo Bank in Lancelin, WA is seeking a Customer Service Officer to drive service delivery. You’ll assist customers with transactions, educate them about online platforms, and recommend products that meet their needs, making a real difference in people’s banking lives.

In this 12-month fixed-term, part-time role you’ll work 30 hours per fortnight, be the face of the branch, and partner with specialists to support customers while keeping risk in view.