People-First Retail Consultant — Part-Time, Strathpine

Singtel Group; Australia; Remote; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Monthly $80 credit

25% off Optus products

Retail partner discounts

Paid Connected Day

Paid parental leave (up to 14 weeks)

24/7 counselling & support

Job summary

Optus in Strathpine is seeking a customer-focused Retail Service Consultant for a part-time role. You will be the face of Optus, delivering standout experiences with optimism and genuine care, while learning our tech solutions.

You’ll build product knowledge, help customers understand options, and maintain a welcoming store environment. This role suits energetic team players who thrive in busy periods and value excellent service.

Qualifications

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Strathpine is seeking a customer-focused Retail Service Consultant for a part-time role. You will be the face of Optus, delivering standout experiences with optimism and genuine care, while learning our tech solutions.

You’ll build product knowledge, help customers understand options, and maintain a welcoming store environment. This role suits energetic team players who thrive in busy periods and value excellent service.