Casual Customer Care & Hearing Solutions Coordinator

Bloom Hearing Specialists; Tewantin; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration package

Ongoing training and professional dev.

Employee assistance program (EAP)

Hearing aid benefits for staff and kin

Clinic incentive opportunities

Job summary

Bloom Hearing Specialists in Tewantin is seeking a Customer Care Coordinator to be the welcoming face of our clinic. You will engage with customers, schedule appointments with audiologists, and assist patients with hearing devices, ensuring professional, efficient interactions.

We value a customer-focused professional with strong communication skills, attention to detail, and the ability to work collaboratively within a healthcare environment.

Qualifications

• Minimum 2 years' experience in a customer service role within retail, healthcare, allied health or similar.
• Strong computer literacy and confidence using CRM systems and scheduling platforms.
• Excellent attention to detail and strong administrative skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Engage with customers via phone, email and face-to-face interactions, providing tailored information about services and products.
• Schedule appointments for hearing assessments and consultations with audiologists.
• Guide customers through range of hearing devices and accessories.
• Resolve customer concerns and deliver outstanding service experiences.
• Support local marketing initiatives to promote clinic services within the community.
• Perform minor hearing aid repairs (full training provided).
• Provide administrative support and maintain accurate customer records.

Skills

Customer service

Communication skills

Professional demeanor

Tools

CRM systems

Appointment scheduling platforms

Job description

Bloom Hearing Specialists in Tewantin is seeking a Customer Care Coordinator to be the welcoming face of our clinic. You will engage with customers, schedule appointments with audiologists, and assist patients with hearing devices, ensuring professional, efficient interactions.

We value a customer-focused professional with strong communication skills, attention to detail, and the ability to work collaboratively within a healthcare environment.