Hearing Care Coordinator & Customer Support Pro

WSAudiology; City Of Vincent; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration package

Ongoing training and professional dev.

Clinic incentive opportunities

Parental leave

Hearing aid benefits for employees and

Employee Assistance Program (EAP)

Job summary

Bloom Hearing Specialists North Perth Clinic is seeking a Customer Care Coordinator to welcome and assist customers, coordinate appointments, and support audiologists in delivering hearing solutions. You will respond to inquiries, guide clients through devices, and maintain accurate records in a friendly healthcare setting.

The role emphasizes customer-focused service, teamwork, and community engagement, with training provided for repairs and strong development opportunities within a leading

Qualifications

• Minimum 2 years' experience in a customer service role within retail, healthcare, allied health, or similar.
• Strong computer literacy and confidence using CRM systems, appointment scheduling platforms, and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Engage with customers via phone, email, and face-to-face interactions, providing tailored information about services and products.
• Schedule appointments for hearing assessments and consultations with audiologists.
• Guide customers through the range of hearing devices and accessories.
• Resolve customer concerns and deliver outstanding service experiences.
• Support local marketing initiatives to promote clinic services within the community.
• Perform minor hearing aid repairs (full training provided).

Skills

Customer service

Communication

CRM proficiency

Interpersonal skills

Tools

CRM software

Appointment scheduling platforms

Microsoft Office

Job description

Bloom Hearing Specialists North Perth Clinic is seeking a Customer Care Coordinator to welcome and assist customers, coordinate appointments, and support audiologists in delivering hearing solutions. You will respond to inquiries, guide clients through devices, and maintain accurate records in a friendly healthcare setting.

The role emphasizes customer-focused service, teamwork, and community engagement, with training provided for repairs and strong development opportunities within a leading