Part-Time Customer Banking Specialist – Nambour

Commonwealth Bank; Nambour; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

Commonwealth Bank in Nambour is seeking a Customer Banking Specialist for a part-time 20-hour-per-week role. You will engage with customers to understand banking needs, including home loans, business banking and financial advice, while assisting with account maintenance and credit applications.

You will educate customers on in-branch and digital banking options, demonstrate helpful technology, and provide practical, compliant solutions to meet diverse financial needs.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre.
• Ability to work in a busy, commercial and driven retail environment with holistic customer solutions.
• Genuine interest in building a career with CommBank to improve customers' financial wellbeing.

Responsabilités

• In-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options through education and demonstration of in-branch technology and digital banking.
• Problem solve and provide effective solutions while following processes and risk controls.

Connaissances

Customer service

Communication

Questioning skills

Problem solving

Description du poste

Commonwealth Bank in Nambour is seeking a Customer Banking Specialist for a part-time 20-hour-per-week role. You will engage with customers to understand banking needs, including home loans, business banking and financial advice, while assisting with account maintenance and credit applications.

You will educate customers on in-branch and digital banking options, demonstrate helpful technology, and provide practical, compliant solutions to meet diverse financial needs.